The prices quoted on our website are the standard hire price for our products and include GST. Where our products have to be assembled on site, the assembly charge is included in the hire price quoted.

There are a number of additional costs that may apply:

• The cost for extended hire, if your hire period is longer than 3 days (excluding Sundays and Public Holidays).
• The cost for delivery, which is calculated according to the hire items, delivery location, delivery and collection restrictions.
• The cost of losses, damages and breakages, which are charged once the goods have been returned to us and assessed by our warehouse team. Each item has a replacement fee that is the cost incurred by Copy King Event Hire to restock that item.

Do I need to pay a deposit?
All orders require a 25% deposit paid to secure your booking.
The remainder of the balance is to be paid 30 days before your event. If you are having your equipment delivered, the invoice must be paid 30 days before the delivery occurs.

How do I make a booking?
Booking with us is super simple and mostly done online!

Browse our product range and add items with quantities to your cart.
Click the bag icon, input your event date, preference between delivery to your venue or pick up from our storage centre, and any other relevant notes.
Continue to checkout, complete the required information, and submit your quote.
We will check the availability of the enquired items and email you with pricing, T&Cs and any notes.
Once you're happy with the quote, confirm it and you’ll receive an invoice with our payment details.
After the deposit is received, your booking is secured and you can start getting excited for your event!

Is there a bond or damage waiver to pay when hiring?
No, we do not charge a bond or a damage waiver.

What happens if I change my mind and need to cancel?
That’s fine, we understand that things change when it comes to events and not everything goes according to plan. We are here to help you navigate through this situation and ask that all cancellations or changes are made in writing via email.

If you decide to change or cancel your hire 30 or more days before the designated event date, a refund will be issued for any amount paid beyond the 25% deposit.
If you opt to change or cancel your hire between 14 to 29 days before the designated event date, a 50% refund of the invoice value will be issued. This refund will exclude the 25% deposit.
If you choose to change or cancel your hire within 0 to 13 days before the specified event date, the entire payment of the invoice value will be forfeited.

How far in advance should I book for my event?

We recommend booking at your earliest convenience to ensure you can secure the items of your dreams. Last minute bookings may limit variety and stock options for your event date.

How big should my marquee be?

For events such as weddings we recommend 1-1.5sqm per guest for seated events and 1sqm for standing or cocktail events.

Do I have to wash and clean my hired items before returning?
All items must be returned washed and clean. Please ensure that Table Linen, Napkins, Glassware, Cutlery, Crockery, and Catering Equipment are returned free of any food residue. Please ensure Glass Cylinders and Candle Holders are returned free of any wax residue. If you are unable to return the items cleaned, please let us know when booking and we can provide a quote for our cleaning services.

Will you set up and pack down the equipment for our event?

Our team will handle all marquee installations on-site. You’re welcome to set up and pack down any additional equipment yourself, or we can take care of this for you. We can deliver all equipment directly to your event location, or you may choose to collect it from our storage centre. Please let us know at the time of booking and we will include the relevant services to your quote.

What are the delivery and collection days and times?

We are available for delivery and collection Monday to Friday, between 9am and 5pm. Marquee installation and removal are also carried out on weekdays as standard. If you require installation or pack‑down on a weekend, please contact us via email to arrange suitable times.